Thank you for taking the time to familiarise yourself with our returns policy. With a dedicated sales and customer service team, we endeavor to assist you with your queries in a professional and timely manner.
On receipt of your order:
1. Damaged Goods
Should there be damaged goods when you receive the order, please return the goods with the courier / our driver, and contact our Customer Service team to advise them of the damages.
Orders@thewellnessinitiative.co.za
2. Incomplete Orders
Should you find that items are missing from your order upon receipt, incorrect items received, or short deliveries to what was invoiced, then please notify the Customer Service team immediately on orders@thewellnessinitiative.co.za for them to correct this.
We require that the above issues are notified to us within 48 hours to ensure that we can resolve the situation in a timely and accurate manner.
Damaged Goods and Quality Issues:
1. Store Damages
We cannot be held liable for goods damaged in stores and will not accept returns for this reason.
2. Product Quality
If there is an issue with the quality of a product, please inform us as soon as possible. Each complaint will be dealt with on a case-by-case basis, and we will require all relevant information for us to investigate the issue with the brand owner timeously.
3. Goods not selling:
Please note, we do not accept returns based on goods not selling, but we will assist with promotional support to assist with sales.
4. Expired Stock
We cannot accept expired stock.
Need help?
Contact us at orders@thewellnessinitiative.co.za for questions related to refunds and returns.
